Farepay is the first of its kind on the African continent. Farepay is an innovative solution which is designed to make your daily commuting a pleasurable experience. Now you can say goodbye to the hassle of using tickets to pay for your Bus Rapid Transit(BRT) rides. Farepay is a contactless card linked to your bank account which allows you to “tap in and tap out” of the BRT buses.
Get yourself a Farepay card today and fund your card through different agents at the Agent locations, USSD, ATM and other accessible channels.
Take your bus rides the cool way with Farepay! Start here
FarePay is a contactless payment system for fare payments on the Buses, first implementation being on the Primero BRT buses in Lagos
FarePay cards are contactless payment cards for Fare payments on connected Bus validators.
FarePay cards are available at all FarePay Agent locations along the Ikorodu to TBS corridor.
FarePay cards are linked to an account that can be topped up at Agent locations or via bank transfers from any bank in Nigeria
FarePay agents are responsible for FarePay Cards distribution. They can do Cash-In to FarePay card accounts as well as airtime top-up,bills payment at the agent touch point.
There are currently more than 500 Agent touch points to attend to Cash-in requests ( account top-up) from customers as well as other value added services like airtime top-up, cards hotlisting,etc
Tap-In to get access to the bus and tap-out to ensure that you pay the correct fare and that the maximum fare is not deducted, fares are calculated base on distance covered.Maximum Fare is deducted if passenger fails to tap-out.
You must ensure that your card account is funded, you can do a transfer to the account from any bank or visit the nearest agent location to top-up your FarePay card account.
Yes, you can use your FarePay card for ATM,POS or web transactions.
BVN is a CBN regulation for all type of accounts inclusive of FarePay card accounts.
You can hotlist your card by calling the call centre 0700-FAREPAY or by visiting the nearest Agent location.
You can link your BVN by calling 0700-FAREPAY and provide the 11 digit BVN which will be linked to your account immediately.
Customer provides his or her location and Contact Centre looks up the list on the FarePay agent list closest to the customers location.
Customer provides details of his/her account and time of transacation. Contact centre looks up the customers account to confirm. If true contact centre reports/escalates to Sterling Bank Contact Centre, Sterling Bank will provide feedback to the customer.
Ensure your card account is funded, get to the bus, place the card within inches of the validator, a green light showing a correct tick sign allows access while a red X( wrong) will not allow access.
Customer supplies his account number for checks to confirm if account is funded. Contact centre checks if card is not blacklisted. If Blacklisted contact centre informs customer of remedial action to pursue.
A FarePay card can be blacklisted due to the reasons below
1. There are unpaid fares on the card.
2. Card is reported stolen or lost.
Customer funds the account while the system debt recovery mode recovers the funds after which the Card will be removed from the Blacklist within 24 hours of funding the account.
No, The service for Top-up of FarePay Card accounts known as Cash-In is free at all FarePay Agent locations.
You are only required to pay for Bills Payment services such as Electricity bills, DSTV,etc
You can enrol for BVN at our Mobile BVN registration point or nearest Sterling Bank branch.
Activate your FarePay card using the steps below:
1. Dial *540*240*5# from customer mobile phone
2. Enter Serial Number of Card (7 Digits)
3. Choose A Pin (4 Digits)
The passenger needs to have the following information:
2. A phone that is active.
3.Full Names especially when BVN is not known or has not been done.
5. Details of Next of Kin- Name and address
Visit the agent location for a card replacement which will come at a cost.